A1 Dog Products & Services

Booking Policy

At A1 Dog Products & Services, we aim to provide a fair and transparent booking process for all clients. By booking a service with us, you agree to the following terms:

1. Bookings

  • All bookings can be made online through our booking system or directly with us by phone/email.

  • Service availability, times, and prices are listed on our booking page and may be updated from time to time.

2. Payment

  • Payment must be made in full at the time of booking unless otherwise agreed in writing.

  • Prices include GST (if applicable).

3. Cancellations & Rescheduling

  • Cancellations or rescheduling require at least 24 hours’ notice before the scheduled service.

  • If less than 24 hours’ notice is provided, a cancellation fee of 50% of the service cost may apply.

  • Failure to attend a booking (“no-show”) without notice may result in the full-service fee being charged.

4. Refunds

  • Refunds will be provided in accordance with the Australian Consumer Law (ACL).

  • You are entitled to a refund or reschedule if a service is cancelled by us, or if the service provided is not as described.

  • Change of mind is not grounds for a refund once the service has commenced.

5. Safety & Responsibility

  • Owners must disclose any behavioral or medical issues that may affect their dog’s participation in training or walking sessions.

  • Dogs must be up to date with vaccinations, flea, and worm treatments.

  • We reserve the right to refuse or stop a service if a dog shows aggressive behaviour that poses a safety risk.

6. Amendments

  • This booking policy may be updated from time to time. The version published on our website at the time of booking will apply.

 For any questions about bookings, cancellations, or refunds, please

contact us at

A1 Dog Products & Services
Email: sales@a1dog.com.au
Phone: 0400 969 667
ABN:68138077450