Q: What training methods do you use?

A: We use positive reinforcement and reward-based training. This means we focus on rewarding good behaviour with treats, praise, or play to encourage learning.

Q: Do you offer training for puppies and older dogs?

A: Yes! Whether you have a new puppy or an older dog needing behaviour support, we create tailored training plans for all ages and breeds.

Q:Do you work with all dog breeds and sizes?

A: Absolutely! We work with dogs of all breeds, ages, and temperaments.

Q: How long are the training sessions?

A: Most training sessions run for about 1 hour, but this can vary depending on your dog’s progress and needs.

Q: What if my dog has behaviour issues like barking or aggression?

A: We specialise in behaviour management and use safe, humane techniques to address these challenges. Every dog is treated with patience and respect.

Q: What kind of products do you sell?

A: We stock a range of dog products including training aids, interactive toys, walking gear, all chosen to support safe, effective training and everyday care.

Q: Can I buy products without booking a service?

A: Yes, our products are available for purchase whether or not you’re booking training or walking services.

Q: Do you ship your products?

A: Yes, we ship Australia-wide. Standard delivery takes 3–7 business days, with express options available at checkout.

Q: How much is shipping?

A: Shipping costs depend on your location and order size. The total will be calculated at checkout.

Q: Can I track my order?

A: Yes, all shipped orders come with tracking details, which you’ll receive once your order has been dispatched.

Q: What is your humane training policy?

A: We are committed to humane, force-free training. We never use fear, intimidation, or harsh corrections. Our goal is to build trust, encourage learning, and strengthen the bond between you and your dog.

Q: Can I return a product if I’m not happy with it?

A: Yes, products can be returned within 14 days if they are unused and in their original packaging. Refunds or exchanges will be processed once the item is received.

Q: How do I book a service?

A: You can book online through our booking page, where you’ll find all available services, times, and prices. If you need help choosing the right service, feel free to contact us directly.

Q: Can I reschedule or cancel a booking?

A: Yes, bookings can be rescheduled or cancelled with at least 24 hours’ notice. This helps us keep availability open for other clients. If you need to make changes, simply contact us and we’ll be happy to help.

Q: What happens if I don’t show up for my booking?

A: If a booking is missed without notice, the session may be charged in full. This ensures our time and availability are respected. We always recommend contacting us as soon as possible if you can’t attend.