A1 Dog P Last Updated: 15 August 2025

At A1 Dog Products & Services, we aim to get your order to you quickly, safely, and at a fair cost. This Shipping Policy outlines our processing and delivery times, shipping options, and other important information.

1. Processing Times

•              Orders are processed within 2–3 business days after payment is received.

•              Orders placed on weekends, or public holidays will be processed on the next business day.

•              If there is a delay due to stock availability or other issues, we will contact you promptly via email or phone.

2. Shipping Options & Costs

•              Standard Shipping: : Available for an additional fee (calculated at checkout).

•              Express Shipping: Available for an additional fee (calculated at checkout).

•              Free Shipping: On orders over $150(Australia only).

•              Local Delivery: Available within [20 km radius from Salisbury] for $10

 

3. Delivery Times

Estimated delivery times (after dispatch) are:

•              Standard Shipping: 3–7 business days (metro areas); 5–10 business days (regional and remote areas).

•              Express Shipping: 1–3 business days (metro areas); 2–5 business days (regional and remote areas).

Delivery times are estimates only and may vary due to factors beyond our control, such as carrier delays, weather events, or peak periods.

4. Carriers & Tracking

•              Orders are shipped via Australia Post or a trusted courier service.

•              Tracking details will be emailed to you once your order has been dispatched.

5. International Shipping

•              We currently [do/do not] offer international shipping.

•              If offered: Delivery times and costs vary depending on the destination. Please note, international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

6. Lost, Damaged, or Delayed Parcels

•              If your parcel is delayed, lost, or arrives damaged, please contact us immediately at [email address] with your order number and photos (if applicable).

•              We will work with the carrier to resolve the issue as quickly as possible.

•              Under Australian Consumer Law, you are entitled to a replacement or refund for goods that are faulty, damaged, or not delivered as promised.

7. Changes to Delivery Details

If you need to update your delivery address after placing your order, please contact us as soon as possible. Once an order has been shipped, we cannot change the delivery address.

If you have any questions about this Shipping Policy or your order, please contact:

 Contact Us

A1 Dog Products & Services

Email: sales@a1dog.com.au

Phone: 0400 969 667

ABN:68138077450